search_terms entity

Let's create one more entity named search_terms.

Steps

1. On the left Menu click Entity.

2. Click the blue button that says Create entity.

3. Name it search_terms.

4. Type in the terms as in the image below.

5. Click save.

6. 🌟You've created your search_terms entity

The final result should look like this:

If you prefer instead of typing each one, here's the CSV you can copy and paste:

1. Click the more ( 3 dots) button

2. Click Switch to raw mode

3. Paste the data below within the CSV tab

search_terms

"1","1","1st","first","first option","the first one","name"
"2","2","2nd","second","second option","the second one","location"
"3","3","3rd","third option","third","the third one","skill","skills"

4. Click Save

Explanation:

When we're welcoming our user we're doing so by asking them how they would like to begin their search. So the dialog flow at the beginning will look something like this:

Agent says: Hi! Welcome to the WTM leads directory conversational app. Would you like to find a lead by 1. Name, 2. Location or 3. Skill?

User says: I want to search by skill.

We need to be able to redirect our users to the correct flow and ask the right question. To do so, we need another entity that will get the user's search term.

Our search_terms entity will have 3 values :

name (or 1)

location (or 2)

skill (or 3).